Customer Support

At Lucky Star, we care about your experience. Whether you’re playing for fun or chasing big wins, you should never feel lost or confused. That’s why we offer 24/7 customer support to guide you every step of the way. Here’s how you can get in touch with us easily from India — by email, phone, chat, or social media.

Let’s break it down into simple parts so you always know the best way to get help fast!

Email Support – Clear and Effective Communication

If you need detailed help, email is the best option. You can write to us with your issue, and we’ll respond with a complete solution.

Email Address: [email protected]

Guidelines to Get Fast Support:

• Always use the same email that you used to register your Lucky Star account.
• Write a short description of your issue in the email subject line.
• Explain your issue clearly in the body of the email. Include:
  • What the issue is
  • When it happened
  • Screenshots if available
• Be respectful and polite in your message.
• Do not send multiple emails about the same issue. Stick to one email thread.

We usually respond within a few hours, though response times may vary depending on the volume of requests.

Phone Support – Speak Directly to Our Team

If you need urgent help, calling us is a fast and effective option.

Phone Number: +1(123) 456-75-90

Important Information:

• Support is provided in English.
• You can ask multiple questions in one call.
• Call charges may apply depending on your phone service provider.

This is ideal for quick problem-solving and real-time communication.

Live Chat – Get Instant Help on the Website

Our live chat is the fastest way to contact Lucky Star support. You don’t need to wait for an email reply or dial a number.

How to Use Live Chat:

1. Go to the Lucky Star website.
2. Click the chat icon at the bottom right corner.
3. Type your message in the pop-up window.
4. A representative will respond shortly.

Live chat allows real-time conversations and is perfect for solving most issues quickly.

Social Media and Messaging Apps – Stay Connected

We are active on popular social networks and messengers. You can follow us to stay updated or even reach out for general assistance.

Platform	Link
Telegram	https://t.me/+Ovh_FqwHQ6UxNjVi
Instagram	https://www.instagram.com/luckystar.pro
Facebook	https://www.facebook.com/enluckystar
Twitter (X)	https://twitter.com/1luckystarcom

Use these platforms to get the latest news, promotions, updates, and occasional assistance.

Response Time – What to Expect

We aim to resolve all issues as quickly as possible, no matter how you reach us.

Expected Response Times:

• Email: Usually within a few hours, up to 24 hours during high traffic
• Live Chat: Usually within 2 to 5 minutes
• Phone: Immediate help if available
• Social Media: Within 2 to 6 hours, depending on the platform

We work around the clock, including weekends and holidays.

Common Issues We Can Help With

Our support team is well-trained and ready to assist you with many types of issues, including:

• Game loading or crashing problems
• Payment delays or missing transactions
• Bonus and promotion clarifications
• Login or account access problems
• KYC verification or document uploads

You can ask anything related to your experience on Lucky Star, and we’ll do our best to assist you.

How to Get the Best Support Experience

To help us assist you faster, keep the following points in mind:

• Have your account information ready, especially your registered email
• Write short, clear messages when explaining your issue
• Provide all relevant information in your first message
• Be honest and accurate when describing the issue
• Stay respectful – we’re here to help, not to judge

The clearer your message, the faster we can solve your problem.

For Indian Players – Support That Works for You

We understand the needs of our Indian players and aim to make support simple and accessible.

• Our team works with Indian time zones in mind
• We’re familiar with local payment methods like UPI, Paytm, and bank transfers
• Our support system is mobile-friendly, perfect for smartphone users
• We use easy-to-understand English and avoid complicated terms

Your satisfaction is our top priority, and our team is ready to help you every step of the way.